Terms And Conditions

Initial appointments in all instances are online. Further appointments will be as per treatment plan agreed with our lead practitioner.
Our Hub offers different appointment durations and therefore it may be necessary in some instances to alter the time of your appointment to avoid leaving gaps in the day. If this is necessary, you will be notified by email at the time of the alteration,
Reminders are sent 2 days prior to the appointment by email and 1 day before by text. A further reminder is sent 15 minutes before the appointment.
If you are advised to follow pre-treatment procedures, please do your utmost to follow this as failure to do so could impact the efficacy and results of your treatment.
Please do not bring children under the age of 16 to the Hub without additional adult supervision.
If you are unable to attend your appointment, we must be contacted before 08:00 two days prior to hub appointments and one day before online ones.
Any cancellation after this time will result in the the full payment being due and no refund will be applicable.
For aesthetics appointments, products are purchased specifically for you and the appointment, therefore these are charged at the time of booking and are non refundable.
If you do not attend your appointment, this will result in the loss of your payment or your treatment being redeemed.
Late arrival to your appointment may result in a reduction in your treatment or forfeit of the appointment.

All clients who wish to book an appointment must provide a valid payment card which is securely held on our banking partner’s site (Stripe).
Initial consultations and aesthetics appointments are payable at the time of booking. All appointments are charged after 08:00 two days before the appointment date.
In the event that a client’s account has too many cancellations, the booking system will impose a booking restriction where all appointments must be paid at the time of booking and are not refundable.
Should someone who has not completed an online form and been accepted as a client book and pay for an appointment, they will not be entitled to a refund and the amount paid will be held on their account for a maximum of 12 months, after which any remaining balance will be forfeited.
Should exceptional circumstances mean a refund is approved, this will be for the amount less a 3.5% processing fee. Refunds are processed to the same card and can take up to 10 days, depending on your bank.

We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
It is the client’s responsibility to ensure that they provide Life Right with relevant medical history and medication details prior to each treatment.
It is also the client’s responsibility to check their eligibility for any particular treatment by referring to that treatment on our website.
Our practitioners may reject treatment to anyone who they feel is not suitable for the treatment based on their professional observation.
If during a treatment, a practitioner feels unsafe or a client acts in an inappropriate manner, the practitioner may terminate the treatment and no refund will be due.

Life Right will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
For your safety and that of others we ask that you read and adhere to the pre-treatment information, in order for your treatment to be carried out.
It is the client’s responsibility to ensure that they provide Life Right with all relevant medical history and medication details prior to each treatment. Life Right will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Life Right regarding the care of a treated area.

Life Right endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Life Right you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Life Right will be pleased to help and will support you through the process.
All complaints are automatically delivered to the Managing Director
Within 7 days of receiving this complaint, we will get in touch with you and listen to your concern
In majority instances, we manage to resolve issues without escalating the matter as a formal complaint
In case when the complaint become formal i.e. we filter out the resolvable matters, a complaint ticket is created on our compliance portal and an acknowledgement letter is sent out to the patient with the unique reference number for the complaint. This is sent out with in 7 days of the complaint ticket is created
We then carry out a full investigation (stage 1) and aim to respond to you with in 28 days of the formal complaint letter that has the unique reference number.