Terms

By booking on a Life Right retreat, you agree to the following terms and conditions

1. Booking Conditions
1.1. All bookings will be regarded as provisional until Life Right UK Limited (hereafter referred to as The Company) receives the completed form and deposit payment. In the event of the Company not receiving the balance payment in accordance with the dates specified (see clause 2.1), the Company reserves the right to allocate the space(s) to another person or group booking (hereafter referred to as The Client). In the event of this situation occurring, The Client will forfeit their deposit and The Company will accept no liability whatsoever for any loss incurred by any party.

1.2. The Company does not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.

1.3. All participants must be over 25

2. Payment Terms

2.1. Unless an alternative agreement has been reached between The Company and The Client, a non-refundable deposit is requested to secure your place. The outstanding balance is due 8 weeks prior to the start of the Retreat. If you are making the booking less than 8 weeks before the start date, payment in full is required at the time of booking. There is no charge for payments made in cash, by bank transfer or debit card. A 1.5% commission may be applied to credit card payments.

2.2. Until payment is received the booking will not be secure and the Company may, at its sole discretion, offer the Retreat place to another client. In such an instance, the Company shall not be liable for any loss incurred.

2.3. In the event of the Company invoking clause 2.2 it will use its best endeavours to notify by email or telephone at least 24 hours in advance of its intention to offer the place to another client.

2.4. In the event of the Company offering an alternative to this Agreement that allows staged payments to be made by the Client, in the event of any payment being received late or failing to be made, the Client’s place(s) on the Retreat will be forfeited and any monies paid up to that point will not be refundable.

3. Supply of Services

3.1. Supply of services offered at the Company is based on compliance with dates, location and other information contained within this Agreement.

3.2. The Company will accept no liability for any loss incurred by the late arrival or non-attendance at a Life Right Retreat. In such an instance, The Client will not be entitled to any refund in part or full.

3.3. The Company reserves the right to stop Client participation in any activity throughout the Retreat, or prevent the client from taking part at all if they are considered by the Company unable to continue or if continuing could pose a health risk or disruption to the Retreat or the enjoyment of other attendees. No refunds will be offered if the Client fails to inform the Company of any health conditions which could make participation unsafe or if they act in an inappropriate manner. The Client agrees at all times to act in a manner that is acceptable to the Company and other Clients attending the event.

3.4 The Company reserves the right to modify or suspend the activities included in the Retreat and provision of Retreats, if in the opinion of the Company or its representative there are factors including, but not limited to, the Client’s physical ability which makes continuation unacceptable.

3.5 The Company makes every effort possible to reflect accurately its Services on the Company website and any related marketing materials. However, at times it may be necessary for the Company to amend any part of the Retreat or Services provided. The presence of any of the Company’s personnel named on the website is not guaranteed.

3.6 If the Client chooses not to participate or accept any or part of the Services or activities provided by the Company, the Company is under no obligation to offer any suitable alternative and the Client will not be entitled to a refund.

3.7 If the Client causes danger or damage to any person or item, or threatens the wellbeing, safety and health of any other Client, employee or property, the Company and any of its employees or sub-contractors may at their discretion have the Client immediately removed from the Retreat without refund or recourse. The Company will have no liability to the Client in such circumstances and will not be liable for any costs incurred. Any costs incurred in removing this person will be charged to the same.

3.8 In the event of any offer being made, this only applies to the core cost of the Retreat package and does not apply to travel, transfers, additional services or upgrades, merchandise, downloads or the like.

3.9 The ‘Travel Concierge’ service books your travel arrangements based on the information received and the prices available at the time of booking. Whilst we will endeavour to do all we can to get you to the retreat with the minimum of disruption, The Company is not liable for any delays or additional costs due to late running, suspension or cancellation of any element of the services provided within the Travel Concierge. The Travel Concierge service ensures all clients attending the retreat are picked up together. If a client misses a train or connection (that is not down to late running of a train) then the client is liable for any additional costs in getting them to the retreat.

4. Cancellation / Postponement Charges

4.1. If a cancellation of any confirmed booking is received by the Company more than 8 weeks prior to those confirmed dates for delivery of Services at a Life Right Retreat, the non-refundable deposit will be retained.

4.2. If a cancellation of any confirmed date(s) is received 8 weeks or less prior to those confirmed dates for the delivery of Services at a Life Right Retreat, the Client will be liable for 100% of the fees quoted.

4.3. If a rearrangement of any confirmed date(s) is agreed between 8 weeks – 4 weeks prior to those confirmed dates, the client will be liable to an administration charge of £95 + VAT per place, per Retreat + the original deposit. Rebooking must occur within 21 days of the original booking or cancellation charges (see 4.1 or 4.2 above) will apply.

4.4. Any cancellation or alteration of Retreat dates must be confirmed by letter or email.

4.5. The Company reserves the right to cancel or postpone any Retreat but will always endeavour to fulfil their commitments. In the event of the Company being unable to run any Retreat, the Client will be given at least 24 hours notice of that fact and the Company will accept no liability for any loss incurred by the Client. In the event of it being impossible to run the Retreat though Force Majeure or Act of God or any other instance out of the control of The Company, The Client’s place will be applicable on the rescheduled date. If The Client is not available on the rescheduled date, The Client may book on an alternative date. If the alternative date booked is of a lesser financial value, The Company will refund the difference. Any place can only be rescheduled once.

5. Privacy Policy

The Company takes your privacy seriously. We will never sell, rent or disclose your personal information to any third party without your consent. Unless you give The Company express permission to act otherwise, the following privacy policy will guide the way we treat the personal information you provide to us.

5.1 Data collection

We collect the personal information which you provide us. We may use the information collected for the following purposes:-
Marketing purposes, including photos, videos and written testimonials, for use on the website and other promotional materials.
Statistical and demographic purposes, and to enable us to better understand our clients.
To notify you about forthcoming events, news or special offers.
If you want to see the data we hold about you on this database simply email us
If at any point you decide that you do not want your personal data to be used in the ways set out above, please email us requesting that your personal data be removed from our records.

6. Maintaining Calm

6.1. Our Retreats offer tranquility, calm and an opportunity to regain inner peace and for that reason, we do not permit laptops, computers or mobile phones on our retreats.

6.2. In an exceptional event where a Client is permitted temporary use of a mobile phone, it must be used in an area away from other clients.

6.3 Clients may not play music out loud in any part of the property.

6.4. Your programme may include elements where complete silence is required. During these times, Clients agree to strictly uphold this. Clients will be asked to leave the programme if they do not comply with this requirement.

6.5. Once retiring to your room, Clients are expected to maintain peace and calm and not doing anything that might disturb other Clients within the venue. Breach of this may result in your programme being terminated and the Client being asked to leave the Retreat.

6.6. The Client accepts that their luggage and property will be searched upon arrival and any items such as food, alcohol and electronic devices will be confiscated and held until the Client leaves the retreat. The Company reserves the right to withhold medication if it is of the opinion that the distribution of this needs to be regulated for the client’s wellbeing.

6.7. As we strive to create a supportive and nonjudgmental environment, any Retreater who is seen or heard to be aggressive, disparaging or critical of another Retreater will be asked to leave immediately with no financial recourse.

7. Damage

7.1 All clients agree under the terms and conditions that any damage caused will be the responsibility of the person causing the damage and as such, will be charged to have this repaired. Clients must report any damage to The Company at their earliest opportunity.

8. Offers

8.1 Any offer is exclusive to the Client to which it is offered and may not be transferred.

8.2 Any offer may only be used once and on it’s own. Offers may not be combined with other offers of any kind.

9. Website

9.1 The Website features images from different retreat Life Right Wellbeing Retreat locations unless otherwise stated. The exact specification of the retreat is detailed on the booking form.

9.2 Errors and omissions excluded. If you see an error on the website, please report it to The Webmaster. The Company is not liable for any losses based on any website error. The Company strive to ensure all content is accurate and current wherever possible.

10 Client Safety

10.1 We take the safety of all those attending very seriously. Clients will need to undertake an assessment prior to commencing and agree to participate entirely at their own risk. Clients agree to comply with all safety instructions and requirements at all times. Failing to do so will render the Client liable for any injury or loss as a result. Each client must complete a ‘pre-arrival declaration’ form at least 14 days prior to the retreat date.

11 Valuables

11.1 Clients are advised to avoid bringing valuables onto a Retreat. The Company strongly discourages Clients from bringing any electronic devices onto the Retreat and Clients should note that laptops may not be brought onto a Retreat.

Copyright © 2013-2014 Life Right UK Limited. Company Registration: 05744047 (England), VAT Registration: GB884092400

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